Home > Practice > Current Affairs > August - 2024 > August 27, 2024
1. What is the new maximum time for resolving citizen grievances under the government initiative?
The government has reduced the maximum time for resolving citizen grievances to 21 days, down from the previous 60 days under the UPA administration. This change is part of an effort to enhance the responsiveness and efficiency of the Central Public Grievances Redress and Monitoring System (CPGRAMS). By shortening the grievance resolution timeline, the government aims to improve citizen service and accountability, reflecting its commitment to more effective and timely resolution of public complaints.